SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pivom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pivom.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm quite pleased with this product. It meets most of my expectations in terms of functionality and design. The build quality is solid, and it performs well for its intended purpose. There's a minor issue that prevents me from giving a full 5 stars, but overall, it's a reliable product that I would recommend.
I recently purchased this product and I'm absolutely thrilled with it! The quality surpassed my expectations – it's sturdy, well-made, and clearly built to last. Every detail reflects the high standards of craftsmanship. It's not just functional but also aesthetically pleasing. Definitely deserving of a 5-star rating!
Surprised by the durability and efficiency of this tool, a worthwhile investment.
It's a decent product, but I wish the size had been more clearly specified.
Delivered on time and works like a charm, a great addition to my toolbox.
Quality-wise it's top-notch, but doesn't fit my grinder model. Always measure first!
Just got it, looks sturdy and well-made. Eager to test it out.
Smaller than I anticipated, but the craftsmanship is undeniable.
Fits snugly and performs as expected - a solid purchase.
These sockets seem well-made but unfortunately don't fit any of my four grinders from three different brands.
Great quality product.
Outstanding in both value and quality.
A perfect match, works excellently. Thanks!
Effective for tightening and loosening parts on my grinder.
Well-made and both looks and feels high-quality.
My mistake for not measuring, but it doesn't fit any of my HF angle grinders. Otherwise, it's very well-made.
Good quality but too small for my needs.
Used it successfully, though a slightly wider adjustment would be better. The paint seems excessive.
Useful key sleeve, handy for farm work. Very pleased.
Okay.
Quality is average.
All is well, thank you.
Everything arrived as it should.
Too small to be of any help to me.
Surprisingly good, exceeded expectations.
Incredibly robust, can handle tough jobs easily.
A great purchase, highly recommend for its value and quality.
Exactly as described.
Smaller diameter than expected, doesn't fit my flex.
Doesn't fit standard grinders - overlooked the head size when ordering.
Smaller than standard size, but quality is satisfactory.
Functions very well.
Product received and meets expectations based on its packaging.
Expected it to be bigger.
A handy little tool.
Seems well-made and durable at first glance, feels like high-quality metal.
Compatible and effective with all my side arm grinders.
Makes tightening and loosening on my grinder a breeze.
Fits perfectly and functions smoothly. Appreciate it!
Well-crafted, both in look and feel.
Unsure of its compatibility; doesn't fit my angle grinders. Best to measure before buying.
Arrived in pristine condition.
Exceptional, exactly what I was hoping for.
An excellent product indeed.
Unfortunately, it's smaller than expected. Thought it would fit without measuring.
Looks like a good product; excited to give it a try. Thanks!
Never imagined a tool like this existed - it's a game-changer for stuck cutting discs, really helps to free them up.
It's a good product overall.
The quality is impressive, but it's not compatible with any of my four grinders - should've checked the size first.
It was too small for my grinder.
Absolutely perfect - everything's just as I expected from my purchase.
As described.