SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pivom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pivom.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This kids' play tent has been a fantastic addition to our family's playtime. It's not just a play area; it's a launchpad for imagination and discovery. The premium quality cloth is soft and safe for kids, which is a big relief. My children spend hours pretending to be in far-off lands, enhancing their creativity and imaginative skills. The tent is incredibly easy to set up and move around, making it ideal for both indoor and outdoor adventures. It's a wonderful space for my kids to have their own little world, whether they're playing, reading, or just chilling out. This tent has been a hit for playdates and even works as a beautiful decor piece in their room. I can't recommend it enough for parents looking to provide a fun, safe, and creative space for their kids.
Our home has been transformed into an adventure land since we added this play tent to our children's playroom. It's become their favorite spot, not just for play but also for reading and unwinding. The quality of the material is impressive, soft yet durable, and the safety certification adds an extra layer of trust. What I love most is how it promotes independent play, allowing my children to explore and grow in their own space. The ease of setting it up and putting it away makes it a dream for busy parents like us. It's more than a play accessory; it's a space that nurtures creativity, joy, and learning. I highly recommend it for its versatility and the sheer delight it brings to children.
I recently purchased this charming play tent for my two kids, and it has been nothing short of magical! The tent's soft cloth material is gentle on their skin, making it a cozy retreat for them to play and relax. What really stands out is its safety feature, particularly the 'no fire' warning, which gives me great peace of mind. It's not just a tent; it's a catalyst for their imagination. They've spent hours pretending to be in enchanted forests and royal castles. The fact that it's portable and easy to set up is a huge plus for me. It's perfect for both indoor and outdoor play, and seeing my children's creativity blossom in this space has been a joy. Definitely a worthwhile investment for any family looking to encourage imaginative play.
Our girl loves her quiet time tent for playing and chilling. It matches our boho theme, is easy to assemble, and folds up easily. I just wish it had a way to keep the bottom straight.
I bought this for my 9-year-old granddaughter to entice her back to her own space. It's a hit!
The tent was easy to assemble and is very cute.
The tent's design is simple and easy to assemble. It's slightly bigger than expected, which is great for the kids. They love watching TV from inside.
The tent has a spacious design, is easy to set up, and doesn't require disassembly for storage.
This teepee is as described, a sweet addition to my playroom.
I got this for my dog who loves napping in his new, cozy tent. The fabric is fresh and pretty.
I bought this for my dog to replace his crate with a cozy den. It's perfect for him at 60 lbs and adds a cute touch to the room.
I bought the pompom tent with star lights and I'm obsessed. It's easy to assemble and looks nice. Can't wait for my baby to use it.
My three-year-old loved it.
The tent was easy to assemble, looks expensive, and is of great quality for a low price.
The tent is very cute, easy for my daughter to set up, and quick to put away. The Pom Poms are a lovely touch, and the quality is great.
Super cute tent, bought for my niece who enjoys playing in it.
I love everything about this tent - the quality, price, and ease of assembly. It's gorgeous.
The tent is easy to set up and of great quality. Highly recommended.
The tent is super simple and fits well in common areas. My toddler uses it daily for playing pretend. It's a great addition near the living room.
My 2-year-old granddaughter adores this tent. It's super easy to put together and looks adorable as is or decorated.
This was a gift for my 2-year-old granddaughter who absolutely loves it. It's so cute and very sturdy.
Purchased for a special four-year-old's birthday, the tent was a hit. It's well-made, easy to set up, and he uses it daily as a reading nook. It's a great value for the price.
The fabric of the tent is high quality, and it's easy to assemble and sized well.
I bought this for my granddaughter and it's the cutest ever. It's easy to set up, sturdy, and durable. It's a delightful addition to her room.
The tent is very nice, large, and easy to assemble.
The tent is beautiful. I washed it at 30 degrees and it held up well. Recommended.
The rope for tying the sticks is a bit short, but it was easily fixed by adding more rope.
The product is as advertised.
The tent is cool, a bit shallow but perfect for little kids. Delivery was quick and it was well packaged. Recommended.
The quality of the tent is excellent and shipping was very fast. I recommend this seller.
I really like the tent; it's very good.
Delivery was faster than expected. The tent looks good and is stable.
The tent is fantastic, well-made, and the fabric is of high quality.
This is a very good product and worth the price.
The tent is perfect.
The tent offers excellent space and is delightfully sized.
The tent is cute, compact yet pretty, and easy to assemble.
The tent is very pretty.
The tent matches the images, arrived promptly, and we love it. Washing the fabric is necessary due to a slight odor. Including assembly instructions would have been helpful, but overall, it's perfect and highly recommended.
The tents are incredibly cool and exceeded my expectations.
The tent is extremely cool, and the color is also appealing. Plus, it arrived earlier than scheduled.
This is a fantastic play tent for kids.
The tent is excellent.
The tent is sweet, and its fabric is both soft and substantial.
The tent is exceedingly beautiful, easy to assemble, and I love it.
The tent is adorable, with a good size and vibrant color. I decorated it with stars, and my little girl adores it. However, it lacks stability and tends to fall if moved too much.
The tent is stunning. It came without instructions, but assembly was straightforward after revisiting the advertisement video. The material is of good quality.
The tent's beauty and quality are impressive.
The tent is fantastic.
The tent is lovely and of high quality, though stabilizing it can be tricky. Delivery was impressively swift, arriving before the expected date. I'm satisfied and recommend it.
The tent's beauty is remarkable.
This tent is excellent for children, offering ample space, though it's small for adults. It arrived in perfect condition and ahead of schedule, making it a good buy.
I absolutely love this play tent.
We're delighted with this play tent! It's the perfect private space for our child to read and relax. Its durability and easy storage make it an excellent choice for busy families.
This tent is more than a plaything; it's a gateway to a world of adventure for my child. Its high-quality cloth material and imaginative design have made it a favorite in our home.
I appreciate the safety and quality of this play tent. It's not only fun for my child but also gives me peace of mind knowing it's CE Certified and comes with a fire safety feature.
The portability and easy setup of this play tent are outstanding. It's great for both indoor and outdoor play, making it a versatile choice for any family.
Love how this tent sparks my kids' imagination. Whether they're in a castle or exploring new worlds, it's amazing to see their creativity blossom in this cozy, safe space.
This play tent is a wonderful gift! It encourages self-discovery and has become a beloved space for my child to play and learn. The quality and attention to detail are evident.
Our Kids' Play Tent has become a central piece in our child's daily activities. It's a perfect spot for reading, relaxing, and embarking on imaginary journeys. The fact that it's easy to set up and store is a bonus for us parents!
Bought this tent for my child's birthday, and it's been a hit! It's fantastic for fostering independent play and creativity. Plus, it's CE Certified, so I know it's safe and of high quality.
I'm thrilled with this play tent! It's not just a play area but a creative haven for my child. The easy setup and portability for indoor and outdoor play make it a favorite in our household.
This Kids' Play Tent is a treasure trove of adventure. Its soft cloth material is perfect for delicate skin, and the fire safety feature is a reassuring touch for parents. It's the ideal backdrop for imaginative play.